Lukas Engström is a Swedish national based in Taiwan. Shortly after he started to learn Mandarin Chinese here, he visited a soft drinks bar to buy a cup of pearl milk tea. While in the queue, he kept repeating to himself the Chinese phrases he had to say to the staff. When at last he gave the order in impeccable Mandarin, he thought all was well, but he was completely nonplussed when the smiling staff shot out these questions in truncated Chinese: “How sweet would you like it? How much ice?”